Frequently Asked Questions
General
What is Marchaa?
Marchaa is a trusted online marketplace for families in Pakistan to buy and sell children's items — including toys, games, books, clothing, and educational materials — safely and affordably.
Is Marchaa free to join?
Yes. Creating an account and browsing listings is completely free. Selling may involve a small platform fee, which is clearly displayed before you confirm any listing.
Who can use Marchaa?
Marchaa is designed for parents and guardians. Children under 13 must have a parent or guardian manage their account. All users must agree to our community rules.
Buying
How do I buy an item?
Browse the marketplace, find an item you like, and contact the seller through Marchaa's messaging system. Once you agree on the details, you can arrange pickup or request Marchaa delivery.
Are items inspected before sale?
Items are listed by individual sellers who are responsible for accurate descriptions. We encourage buyers to review seller ratings and photos carefully. Our community reporting system flags dishonest sellers quickly.
What if an item is not as described?
Contact our support team within 48 hours of receiving an item and we will mediate a resolution. Sellers who misrepresent items risk account suspension.
Selling
What can I sell on Marchaa?
You can sell children's items in good condition: toys, games, books, educational materials, clothing, and sports equipment. Items that are broken, unsafe, or counterfeit are not permitted.
How do I create a listing?
Log into your account, go to your dashboard, and click "Add Listing." Fill in the title, description, condition, price, and upload clear photos. Your listing will go live after a brief review.
Marchips
What are Marchips?
Marchips are Marchaa's loyalty currency. You earn them by completing successful transactions, referring friends, and participating in community events. Use them for discounts, featured listings, and special rewards.
Can I buy Marchips?
Yes. Visit the Buy Marchips page to purchase Marchips directly at competitive rates.
Safety
How does Marchaa keep families safe?
We verify accounts, moderate listings, and provide a reporting system. We never share your personal contact details with strangers. All communication should happen within Marchaa's platform until you are comfortable.